FAQ

Frequently asked questions

General

We primarily source our products from United States–based wholesalers and vendors that specialize in ecommerce retail. While our wholesalers and vendors are located in the U.S., some products may be manufactured or sourced internationally through their approved supply chains.

Yes. All items sold on this site are brand new and come in original packaging or store-labeled packaging. We do not sell used, pre-owned, or secondhand items in our retail store.

No. The Képt Collection offers brand-name and quality non-branded products only. We do not sell designer-inspired or dupe items on this website.

For designer-inspired apparel and accessories, please visit our sister site LuxeEdit by Képt or contact us using the email address listed on this site for more information.

Yes. We are committed to inclusive sizing and thoughtfully curate select styles with a dedicated focus on plus-size offerings, alongside standard sizing.

At this time, shipping availability may vary. Please refer to our Shipping Policy for the most up-to-date information regarding shipping destinations.

For all customer service inquiries, please email thekeptcollectionllc@gmail.com. We aim to respond within 1–2 business days.

Yes. Through The Képt Collective, we showcase select designers and entrepreneurs whose products align with our values and brand vision. For collaboration inquiries, please email thekeptcollectionllc@gmail.com with details about your brand.

Yes. All items listed on our website are in inventory unless otherwise noted in the product description. Any exceptions, such as preorder or limited-availability items, will be clearly stated on the product page.

Yes. We review product samples to assess quality and ensure they meet our standards before offering items for sale on our site. While we take care in our selection process, we are not responsible for manufacturer defects that may occur in non-sample inventory or during the production process. Any issues related to defective items are addressed in accordance with our Returns and Exchanges Policy.